Return & Refund Policy
customer satisfaction is our top priority. If you're not fully happy with your purchase, we're here to make it right. Please read our return and refund policy carefully before submitting a request.
1. Eligibility for Returns
You may request a return within 14 days of receiving your order. To be eligible, the item must be unused, in its original packaging, and in the same condition you received it.
2. Non-Returnable Items
Certain items are not eligible for return, including gift cards, downloadable products, items marked as final sale, and personal care products that have been opened or used.
3. Return Process
To initiate a return, contact our customer service at support@b-fashioncares.com with your order number, reason for return, and a clear photo (if applicable). Once approved, we’ll provide return instructions.
4. Return Shipping Costs
Customers are responsible for return shipping fees unless the product is defective or the return is due to our error. We recommend using a trackable shipping method to avoid lost parcels.
5. Refunds
Once we receive and inspect your return, you’ll receive an email notification about the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 5–10 business days.
6. Exchanges
We only replace items if they are defective, damaged, or the wrong product was sent. If you need an exchange for the same item, please contact us with your order details and photos.
7. Late or Missing Refunds
If you haven’t received your refund after 10 business days, first check your bank account, then contact your bank or payment provider. If the issue persists, contact us and we’ll assist you further.
8. Damaged or Defective Products
If you received a damaged or defective item, please email us within 3 days of delivery with clear photos. We will replace or refund the item at no cost to you.
9. Cancellations
Orders may be cancelled within 12 hours of purchase or before they are shipped. Once an item has been dispatched, cancellation is no longer possible and a return process must be followed.
10. Contact Information
If you have questions regarding returns or refunds, please reach out to our support team:
📧 support@b-fashioncares.com
📞 +1 (732) 209-2135
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Unauthorized reproduction of this policy is strictly prohibited.